People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it. In line with recent recommendations from the World Health Organisation, we are introducing new measures at Ashford and St Peter’s Hospitals to keep visitors, patients, and staff safe.

From Monday, 15th June 2020 you will need to wear a face covering when you come to hospital as a visitor or outpatient.

• Read more

The majority of outpatient appointments will be virtual – either via telephone or video. We are in the process of moving as many appointments as possible over to a video format using a system called Attend Anywhere. You will receive a letter, phone call or text message to confirm when and how your appointment will take place.

Face-to-face appointments will only take place where they deemed clinically essential and the majority, including imaging appointments, will take place at Ashford Hospital.

If you have any questions about your appointment please call 01784 884361.

To protect patients, visitors and staff, the Trust has taken the decision to restrict visiting to all inpatient areas at Ashford and St Peter’s Hospitals until further notice. Please click here for the answers to frequently asked questions on the new visiting arrangements.

• Visiting FAQs
• Two videos explaining the visiting update

For guides to each hospital, please click on the links below:

• Visiting Ashford Hospital
• Visiting St Peter's Hospital
• Visiting Woking Community Hospital

This will reduce the number of people passing through the hospital and offer the maximum opportunity to reduce transmission of COVID-19.

In line with these measures, we have closed off access to our disabled car park. Please be assured we have extra measures in place for emergency access and additional staffing assembled in key locations.

We would like to thank all patients and visitors for their support, patience and co-operation. We appreciate these restrictions and measures will cause concern but our focus is to maintain patient safety and prevent spread of infection.

Our Bereavement team provides advice and practical help for relatives immediately after the death of a loved one.

Please contact the team on 01932 722319 from Monday to Friday between 9am and 5pm. At weekends and bank holidays, there will be a reduced service 10am to 2pm.

Please use the hospital switchboard (01932 872000) if the service is not available. They will be able to direct your enquiry to the appropriate person or department / ward.

• Maternity Visiting Restrictions
• Visiting the Early Pregnancy Unit
• Advice for Pregnant Women
• Antenatal Classes
• Breastfeeding Your Baby During COVID-19
• Infant Feeding for Neonates

The Therapies team at Ashford and St Peters have developed a range of resources to help you in your recovery following discharge from hospital with COVID-19.

Each patients recovery journey will be different, but you may experience feelings of fatigue, shortness of breath, reduced tolerance for exercise, loss of appetite, difficulties with eating and drinking or voice issues. The guidance provided is based on general rehabilitation strategies and should not replace any individual advice you have been given.

• Visit the therapy webpages

• Online donations

You can access all the latest information on symptoms, testing and tracing, self-isolation, treatment and social distancing on the NHS website.

You should use the 111 online coronavirus service if you have any of the following symptoms:

• high temperature
• new, continuous cough
• loss or change to your sense of smell or taste

111 will tell you what to do and help you get a test if you need one. Stay at home and do not go to places like a GP surgery, hospital or pharmacy. If you cannot get help online then call 111.

If you are worried about a child:

Call 111 if you are worried about a baby or child under 5. If your child seems very unwell, is getting worse or you think there’s something seriously wrong, call 999. You can access more advice about coronavirus in children here.

The disabled car park is still open at St Peter’s Hospital but the nearest entrance to the hospital is temporarily closed. This is due to new processes for infection control screening, and in particular, so they, like other visitors to the Trust can be given a surgical mask, have a temperature check and sanitise their hands at a central access point.

Disabled persons are kindly asked to enter via the Duchess of Kent or front entrance at St Peter’s Hospital. If a disabled person or their carer needs assistance to get to the entrances, please phone the porters directly via 01932 722036. There will be signs in the car park to also assist visiting.