We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.
We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you. If you want to find out more about the Trust and our hospitals, please click here.
We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.
If, as a patient, relative or visitor, you need any help then please contact our Patient Advice and Liaison Service via email at
This email address is being protected from spambots. You need JavaScript enabled to view it. or phone – 01932 723553.
If you have any difficulties with this website, or for press enquiries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..
Suzanne Rankin, Chief Executive
Important message about Novel Coronavirus
The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Do not go to a GP surgery or hospital. Call 111, stay indoors and avoid close contact with other people.
Putting Patients First
Emergencies
Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E.
Outpatients
If you need to change or cancel your appointment please give us as much notice as possible by calling the appointments centre on 01932 723831 / 01784 884351 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
Staying in hospital
We aim to make your stay in hospital as comfortable as possible. Click here to find out more about coming into hospital and what you will need to bring with you.
Click here for our visiting times and ward details.
Maternity
We hope you will choose our hospital to have your baby. With the recent addition of our new Abbey Birth Centre we can now offer the widest range of services, for women with uncomplicated pregnancies to the full services of our early pregnancy unit and neonatal intensive care unit.
Choose well
If you’re not feeling well and over the counter medicines are not helping, don’t wait for it to get worse – speak to your GP and avoid a trip to hospital. Find out more about finding the right services in our area.
Your feedback
There are a number of ways that you can give your opinion about the care provided by the Trust. Whether you are a patient, visitor, or member of the public, all views are important to us.
Changes to accessing St Peter’s Hospital - from Monday 24th February
As part of the ongoing Transformation works at St Peter’s Hospital, there will be some temporary changes to how the main entrance of the hospital is accessed. As of Monday 24th February, for eight weeks, there will be no access for patient or visitor drop off at the front entrance. If you are being dropped off by car or taxi, please go to the Duchess of Kent entrance and access the hospital this way.
The main entrance will also be closed for pedestrian access. Entrance to the hospital from this side can be made via the temporary entrance, approx. 25 yards from the main entrance, which will be signposted. This entrance guides you along a short corridor, past the café to the main reception area.
If you travel by bus or car, your route will not be affected-the bus stop and route into the hospital on foot from these locations will not change, you will just enter through the temporary entrance as opposed to the main entrance. There will still be 20 minutes free drop off in all of the visitor parking areas.
The Patient Transfer Service will run as normal and the necessary arrangements are in place for patients to be dropped at the Duchess of Kent entrance. Access to BMI remains the same.
We appreciate your patience and cooperation during this time.
Changes to Patient and Visitor Car Parking at St Peter’s Hospital
Between October 2019 and July 2020 a new multi-deck car park will be built on the site of the current outpatients’ car park at St Peter’s. Parking has been a challenge on the site for many years and the new car park will help us to greatly improve the situation for patients, visitors and staff.
The new car park is just the first step of an exciting three year investment programme to radically transform services and facilities at Ashford and St Peter’s. From 1st October, you may need to park in a different location to usual and there will be signposting to direct you ... read more
Whatever the season, have a good reason!
Our A&E is busy all year round so think carefully about what treatment you need before coming to us. Sometimes your GP, Pharmacist, walk-in centre or dialling 111 is a far better option. If you have a life-threatening condition please call 999.
For more information about keeping well this winter, please visit the NHS Stay Well website.
Book your blood test online
Ashford and St Peter’s Hospitals have introduced an online booking option for blood tests, giving patients the ability to book in advance at a time that is convenient to them. This has not replaced the current walk in service, it is in addition to this to help reduce waiting times and minimise delays for patients ... find out more.
Organ Donation Law Change
From spring 2020, all adults in England will be considered to have agreed to be an organ and tissue donor when they die unless they recorded a decision not to donate or are in one of the excluded groups. This is commonly referred to as an ‘opt out’ system ... read more
Care Quality Commission Report shows significant improvements at Ashford and St Peter’s Hospitals
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Ashford and St Peter’s Hospitals NHS Foundation Trust has retained their rating of ‘Good’ by the Care Quality Commission (CQC) for the second consecutive time ... read more |
Travelling to the Trust
Click here for details about travelling to our hospitals, parking, and site maps.
