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COVID-19 (Coronavirus)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Visit our coronavirus webpage for more information.

Important COVID-19 Update to Trust Services

The use of face coverings when visiting hospital

People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it. In line with recent recommendations from the World Health Organisation, we are introducing new measures at Ashford and St Peter’s Hospitals to keep visitors, patients, and staff safe.

From Monday, 15th June 2020 you will need to wear a face covering when you come to hospital as a visitor or outpatient.

Outpatients and Imaging Appointments Update

The majority of outpatient appointments will be virtual – either via telephone or video. We are in the process of moving as many appointments as possible over to a video format using a system called Attend Anywhere. You will receive a letter, phone call or text message to confirm when and how your appointment will take place.

Face-to-face appointments will only take place where they deemed clinically essential and the majority, including imaging appointments, will take place at Ashford Hospital.

If you have any questions about your appointment please call 01784 884361.

Visiting our Hospitals

To protect patients, visitors and staff, the Trust has taken the decision to restrict visiting to all inpatient areas at Ashford and St Peter’s Hospitals until further notice. Please click here for the answers to frequently asked questions on the new visiting arrangements.

 

For guides to each hospital, please click on the links below:

 

This will reduce the number of people passing through the hospital and offer the maximum opportunity to reduce transmission of COVID-19.

In line with these measures, we have closed off access to our disabled car park. Please be assured we have extra measures in place for emergency access and additional staffing assembled in key locations.

We would like to thank all patients and visitors for their support, patience and co-operation. We appreciate these restrictions and measures will cause concern but our focus is to maintain patient safety and prevent spread of infection.

Bereavement Office

Our Bereavement team provides advice and practical help for relatives immediately after the death of a loved one.

Please contact the team on 01932 722319 from Monday to Friday between 9am and 5pm. At weekends and bank holidays, there will be a reduced service 10am to 2pm.

Please use the hospital switchboard (01932 872000) if the service is not available. They will be able to direct your enquiry to the appropriate person or department / ward.

Maternity and Antenatal
Due to the outbreak of Coronavirus we need to implement a strict visiting policy in order to safeguard our mums and newborn babies, we appreciate your support and understanding with these measures.

Visiting will be restricted to one birth partner only during labour and for the first hour after your baby is born. There will be no access for any other visitors including children / siblings and you will not be able to bring anyone with you to any of your appointments, scans or check-ups.

Elective Inpatients
As staff are now supporting the COVID-19 response, all routine theatre lists for elective patients have been cancelled. You will be advised about your rescheduled surgery.

Emergency Inpatients and Cancer Treatment
Urgent and cancer patients are being clinically reviewed and surgery will continue (where appropriate). Diagnostic testing will continue for these patients.

Supporting Recovery from COVID-19

The Therapies team at Ashford and St Peters have developed a range of resources to help you in your recovery following discharge from hospital with COVID-19.

Each patients recovery journey will be different, but you may experience feelings of fatigue, shortness of breath, reduced tolerance for exercise, loss of appetite, difficulties with eating and drinking or voice issues. The guidance provided is based on general rehabilitation strategies and should not replace any individual advice you have been given.

Donations to the Trust
In these worrying times, the generosity of people and businesses from our community has been truly amazing. We are so grateful for all of the contributions and donations that have been made to support our staff. We are making arrangements to ensure these donations reach the team and vulnerable members of our community; so that you can be sure your generosity is really being put to good use. We don’t want anyone to put themselves at risk in order to support us, so here are a few pointers if you want to help ... find out more.

Latest NHS Information and Advice about COVID-19

You can access all the latest information on symptoms, testing and tracing, self-isolation, treatment and social distancing on the NHS website.

You should use the 111 online coronavirus service if you have any of the following symptoms:

  • high temperature
  • new, continuous cough
  • loss or change to your sense of smell or taste

111 will tell you what to do and help you get a test if you need one. Stay at home and do not go to places like a GP surgery, hospital or pharmacy. If you cannot get help online then call 111.

 

If you are worried about a child:

Call 111 if you are worried about a baby or child under 5. If your child seems very unwell, is getting worse or you think there’s something seriously wrong, call 999. You can access more advice about coronavirus in children here.

Update on Disabled Parking

The disabled car park is still open at St Peter’s Hospital but the nearest entrance to the hospital is temporarily closed. This is due to new processes for infection control screening, and in particular, so they, like other visitors to the Trust can be given a surgical mask, have a temperature check and sanitise their hands at a central access point.

Disabled persons are kindly asked to enter via the Duchess of Kent or front entrance at St Peter’s Hospital. If a disabled person or their carer needs assistance to get to the entrances, please phone the porters directly via 01932 722036. There will be signs in the car park to also assist visiting.

Changes to St Peter's Access and Parking
As part of the ongoing Transformation works at St Peter’s Hospital, there will be some temporary changes to how the main entrance of the hospital is accessed. As of Monday 24th February, for eight weeks, there will be no access for patient or visitor drop off at the front entrance ... read more.

Due to the new multi-deck car park build at St Peter's, you will need to follow the signs to the new parking location ... read more.

 

Putting Patients First

Our Emergency Department at St Peter's

Emergencies

Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E.

 

A sign outside Outpatients at Ashford

Outpatients

If you need to change or cancel your appointment please give us as much notice as possible by calling the appointments centre on 01932 723831 / 01784 884351 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Our Chief Executive attending to a patient

Staying in hospital

We aim to make your stay in hospital as comfortable as possible. Click here to find out more about coming into hospital and what you will need to bring with you.

Click here for our visiting times and ward details.

 

A midwife teaching bathing techniques

Maternity

We hope you will choose our hospital to have your baby. With the recent addition of our new Abbey Birth Centre we can now offer the widest range of services, for women with uncomplicated pregnancies to the full services of our early pregnancy unit and neonatal intensive care unit.

 

A family in the main entrance at St Peter's

Choose well

If you’re not feeling well and over the counter medicines are not helping, don’t wait for it to get worse – speak to your GP and avoid a trip to hospital. Find out more about finding the right services in our area.

 

A winner of an Achievement Award

Your feedback

There are a number of ways that you can give your opinion about the care provided by the Trust. Whether you are a patient, visitor, or member of the public, all views are important to us.

 

We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.

We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you. If you want to find out more about the Trust and our hospitals, please click here.

We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.

If, as a patient, relative or visitor, you need any help then please contact our Patient Advice and Liaison Service via email at
This email address is being protected from spambots. You need JavaScript enabled to view it. or phone – 01932 723553.

If you have any difficulties with this website, or for press enquiries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Suzanne Rankin, Chief Executive

 

Travelling to the Trust

Click here for details about travelling to our hospitals, parking, and site maps.

Find out moreFind out more

 

Visit our Coronavirus page

COVID-19 (Coronavirus)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Visit our coronavirus webpage for more information.

Donations

Please click here for more information about making a donation to the Trust.

 

Visit our Charity pages

Give a Wishlist Gift

Our team at St Peter’s hospital has created a carefully thought out Wish List of toys that will distract and amuse children while they wait to get better and return home.

Latest News

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Birthday visit from local councillors

To celebrate the NHS turning 72 on Sunday, Team ASPH welcomed three local councillors to Ashford Hospital, Cllr Sue Doran, Cllr John Doran and Cllr Robert Evans all from the Stanwell constituency.

Find out more

Ashford and St Peter’s successfully shifts to virtual consultations

Thousands of patients have been able to attend their appointments during lockdown without having to leave home, thanks to the growing use of virtual consultations.

The NHS Long Term Plan commits to decreasing face-to-face appointments in order to reduce travel mileage, improve patient care and increase efficiency and capacity of outpatient services.

Find out more

Ashford and St Peter’s and Royal Surrey Hospitals join forces to deliver patient-centric digital innovation

The local hospitals are working together to implement an electronic patient record solution setting the scene for joined up care across the county.

Surrey Safe Care consists of a series of software applications that bring together and digitalise clinical and administrative data to replace paper-based records. The system, provided by Cerner Corporation UK, will improve processes and increase safety and efficiency for patients.

Find out more

St Peter’s Hospital finds new ways of keeping patients in touch with families

The Neonatal Intensive Care (NICU) team has introduced a new way of keeping in touch with parents of babies being treated at St Peter’s Hospital. vCreate is a secure video messaging service that enables staff in Neonatal units to send photo and video updates to parents of premature and sick babies, for times when they are unable to be with their baby in the unit.

Find out more

Trust awarded up to £1.5 Million for ground-breaking COVID-19 clinical trial

Ashford and St Peter’s Hospitals’ in collaboration with researchers in China, and with funding from LifeArc, is set to commence a clinical trial of using Leflunomide, a drug licensed to treat rheumatoid arthritis – in hospitalised COVID-19 patients.

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Trust joins fight against Coronavirus in ground-breaking new study

Ashford and St Peter’s Hospitals’ has joined the fight against Coronavirus by recruiting COVID-19 patients to participate in a ground-breaking new study of the disease performed by the partnership between the GenOMICC Study Consortium (led by the University of Edinburgh) and Genomics England.

Book your blood test online

Ashford and St Peter’s Hospitals have introduced an online booking option for blood tests, giving patients the ability to book in advance at a time that is convenient to them. This has not replaced the current walk in service, it is in addition to this to help reduce waiting times and minimise delays for patients ... find out more.

 

Organ Donation Law Change

From May 2020, all adults in England will be considered to have agreed to be an organ and tissue donor when they die unless they recorded a decision not to donate or are in one of the excluded groups. This is commonly referred to as an ‘opt out’ system ... read more

 

Care Quality Commission Report shows significant improvements at Ashford and St Peter’s Hospitals

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Ashford and St Peter’s Hospitals NHS Foundation Trust has retained their rating of ‘Good’ by the Care Quality Commission (CQC) for the second consecutive time ... read more

 

Supporting Carers

Action for Carers Surrey supports Surrey’s carers of all ages. We have staff in the main Surrey hospitals, including St Peter’s to help you while your loved one is in hospital ... visit their website