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Visit our Coronavirus page

COVID-19 (Coronavirus)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Visit our coronavirus webpages for more information.

Keeping you safe when visiting ASPH

As we move into the next stage of the COVID-19 pandemic we are restoring and recovering our services and safety for you and our team remains our absolute priority.

 

Visiting our Hospitals: What you need to know

With this in mind we have made significant changes at our sites in line with government regulations. However we also need your support with these measures too. So please watch our short animation and read our information sheet. Thank you for your support and patience in following the guidance and helping to keep everyone safe.

 

Keeping you safe when visiting ASPH for your outpatients appointment

The majority of outpatient appointments will be virtual – either via telephone or video. We are in the process of moving as many appointments as possible over to a video format using a system called Attend Anywhere. You will receive a letter, phone call or text message to confirm when and how your appointment will take place.

Face-to-face appointments will only take place where they deemed clinically essential and the majority, including imaging appointments, will take place at Ashford Hospital. Please watch this short animation to explain what will happen when you come for your appointment.

Wearing Face Masks in our Hospitals

All patients, visitors, and staff are expected to use a new surgical mask issued by the checkpoint teams when they arrive at all hospital sites. If you are wearing your own face covering or mask you will be asked to remove this and use a new mask for the duration of your visit. The mask must cover your mouth and nose and be worn at all times, unless your clinician asks you to remove it.

There are checkpoints by each entrance and you will be asked to use the hand sanitiser provided and have your temperature taken (by a forehead thermometer). On exit, please dispose of the mask in the clinical waste bin provided and sanitise your hands.

It is expected that everyone on the hospital sites wears a mask with the following exceptions, in line with national guidance:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate

Changes to the visiting arrangements for patients at the end-of-life

We have made some changes to the visiting arrangements for patients at the end-of-life. We are now able to accommodate one nominated visitor for up to one hour each day or two nominated visitors on alternate days during a patients stay. The patient must still be referred and reviewed by the Specialist Palliative Care Team prior to visiting, and visits must be pre-arranged each day with the ward nursing team.

Other visiting restrictions still remain in place and this is due to the risk CoVid continues to present within the community and our hospital and the associated threats of outbreaks with this.

If you have a family member who is a patient with special circumstances – such as learning difficulties, emotional and behavioural difficulties, dementia or severe confusion, who would really benefit from a visitor then please speak to the ward nursing team and they will advise further.

Many thanks for your continued support.

COVID-19 Information Pages
For more information about COVID-19 and how our services have changed (including the new visiting requirements), please click here.

 

Putting Patients First

Our Emergency Department at St Peter's

Emergencies

Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E.

 

A sign outside Outpatients at Ashford

Outpatients

If you need to change or cancel your appointment please give us as much notice as possible by calling the appointments centre on 01932 723831 / 01784 884351 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Our Chief Executive attending to a patient

Staying in hospital

We aim to make your stay in hospital as comfortable as possible. Click here to find out more about coming into hospital and what you will need to bring with you.

Click here for our visiting times and ward details.

 

A midwife teaching bathing techniques

Maternity

We hope you will choose our hospital to have your baby. With the recent addition of our new Abbey Birth Centre we can now offer the widest range of services, for women with uncomplicated pregnancies to the full services of our early pregnancy unit and neonatal intensive care unit.

 

A family in the main entrance at St Peter's

Choose well

If you’re not feeling well and over the counter medicines are not helping, don’t wait for it to get worse – speak to your GP and avoid a trip to hospital. Find out more about finding the right services in our area.

 

A winner of an Achievement Award

Your feedback

There are a number of ways that you can give your opinion about the care provided by the Trust. Whether you are a patient, visitor, or member of the public, all views are important to us.

 

We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.

We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you. If you want to find out more about the Trust and our hospitals, please click here.

We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.

If, as a patient, relative or visitor, you need any help then please contact our Patient Advice and Liaison Service via email at
This email address is being protected from spambots. You need JavaScript enabled to view it. or phone – 01932 723553.

Please This email address is being protected from spambots. You need JavaScript enabled to view it. our Appointment Centre for outpatient enquiries (or call 01932 723831 / 01784 884351).

If you have any difficulties with this website, or for press enquiries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Suzanne Rankin, Chief Executive

 

Travelling to the Trust

Click here for details about travelling to our hospitals, parking, and site maps.

Find out moreFind out more

 

Visit our Coronavirus page

COVID-19 (Coronavirus)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Visit our coronavirus webpages for more information.

Donations

Please click here for more information about making a donation to the Trust.

Latest News

Find out more

Patients urged to contact physiotherapy service through local GP Practices to tackle aches and pains

People suffering from musculoskeletal (MSK) conditions, such as back and neck pain, are being encouraged to contact their GP practice for direct access to a physiotherapist for expert advice.

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#ReadyforPregnancy Campaign Launch in Surrey

A 12-month campaign has been launched across Surrey to encourage women to get fit and healthy before they try for a baby. Launched on 3 August, #ReadyforPregnancy aims to raise awareness of how women’s health when they get pregnant affects them and their baby not only throughout their pregnancy, but also at birth.

Find out more

Birthday visit from local councillors

To celebrate the NHS turning 72 on Sunday, Team ASPH welcomed three local councillors to Ashford Hospital, Cllr Sue Doran, Cllr John Doran and Cllr Robert Evans all from the Stanwell constituency.

Book your blood test online

Ashford and St Peter’s Hospitals have introduced an online booking option for blood tests, giving patients the ability to book in advance at a time that is convenient to them. This has not replaced the current walk in service, it is in addition to this to help reduce waiting times and minimise delays for patients ... find out more.

 

Care Quality Commission Report shows significant improvements at Ashford and St Peter’s Hospitals

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Ashford and St Peter’s Hospitals NHS Foundation Trust has retained their rating of ‘Good’ by the Care Quality Commission (CQC) for the second consecutive time ... read more