Important COVID-19 Update to Trust Services
| Visiting |
To protect patients, visitors and staff, the Trust has taken the decision to restrict visiting to all inpatient areas at Ashford and St Peter’s Hospitals until further notice.
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| Patient Advice and Bereavement Office |
| We would like to thank all patients and visitors for their support, patience and co-operation. We appreciate these restrictions and measures will cause concern but our focus is to maintain patient safety and prevent spread of infection. If you’d like further information, please contact the Patient Advice and Liaison Service (PALS) by phone - 01932 723553 or email - This email address is being protected from spambots. You need JavaScript enabled to view it.. Our Bereavement team provides advice and practical help for relatives immediately after the death of a loved one. Please contact the team on 01932 722319 from Monday to Friday between 9am and 4pm. |
| Outpatients |
| Most outpatient appointments will now take place over the telephone or as video clinics. Please do not attend the hospital for your appointment unless explicitly requested to do so. Most patients will receive a text reminder two days prior to their outpatient appointment, which will confirm what type of appointment they are having. Others will be called directly by the Trust to advise them of the plan. If you have not heard from the hospital two days before your appointment then please call the Specialty Clinic Officer to check the plan.
If you are unable to contact them or have any concerns please call the PALS team on 01932 723553. For more routine enquiries please email the relevant Speciality Clinic Officer. |
| Maternity and Antenatal |
| Due to the outbreak of Coronavirus we need to implement a strict visiting policy in order to safeguard our mums and newborn babies, we appreciate your support and understanding with these measures. Visiting will be restricted to one birth partner only during labour and for the first hour after your baby is born. There will be no access for any other visitors including children / siblings and you will not be able to bring anyone with you to any of your appointments, scans or check-ups. |
| Diagnostic Tests |
| Routine diagnostic testing has been temporarily stopped in line with national guidance. However please rest assured that each case will be clinically assessed and if it is deemed urgent, including cancer related diagnostics, tests will continue as required. Please do not come to hospital for diagnostic tests unless you are explicitly requested to do so. |
| Elective Inpatients |
| As staff are now supporting the COVID-19 response, all routine theatre lists for elective patients have been cancelled. You will be advised about your rescheduled surgery. |
| Emergency Inpatients and Cancer Treatment |
| Urgent and cancer patients are being clinically reviewed and surgery will continue (where appropriate). Diagnostic testing will continue for these patients. |
| Supporting Recovery from COVID-19 |
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The Therapies team at Ashford and St Peters have developed a range of resources to help you in your recovery following discharge from hospital with COVID-19. Each patients recovery journey will be different, but you may experience feelings of fatigue, shortness of breath, reduced tolerance for exercise, loss of appetite, difficulties with eating and drinking or voice issues. The guidance provided is based on general rehabilitation strategies and should not replace any individual advice you have been given. |
| Donations to the Trust |
| In these worrying times, the generosity of people and businesses from our community has been truly amazing. We are so grateful for all of the contributions and donations that have been made to support our staff. We are making arrangements to ensure these donations reach the team and vulnerable members of our community; so that you can be sure your generosity is really being put to good use. We don’t want anyone to put themselves at risk in order to support us, so here are a few pointers if you want to help ... find out more. |
| Stay at Home Guidance |
Stay at home if you have either:
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| Changes to St Peter's Access and Parking |
| As part of the ongoing Transformation works at St Peter’s Hospital, there will be some temporary changes to how the main entrance of the hospital is accessed. As of Monday 24th February, for eight weeks, there will be no access for patient or visitor drop off at the front entrance ... read more. Due to the new multi-deck car park build at St Peter's, you will need to follow the signs to the new parking location ... read more. |
Putting Patients First
Emergencies
Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E.
Outpatients
If you need to change or cancel your appointment please give us as much notice as possible by calling the appointments centre on 01932 723831 / 01784 884351 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
Staying in hospital
We aim to make your stay in hospital as comfortable as possible. Click here to find out more about coming into hospital and what you will need to bring with you.
Click here for our visiting times and ward details.
Maternity
We hope you will choose our hospital to have your baby. With the recent addition of our new Abbey Birth Centre we can now offer the widest range of services, for women with uncomplicated pregnancies to the full services of our early pregnancy unit and neonatal intensive care unit.
Choose well
If you’re not feeling well and over the counter medicines are not helping, don’t wait for it to get worse – speak to your GP and avoid a trip to hospital. Find out more about finding the right services in our area.
Your feedback
There are a number of ways that you can give your opinion about the care provided by the Trust. Whether you are a patient, visitor, or member of the public, all views are important to us.
We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.
We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you. If you want to find out more about the Trust and our hospitals, please click here.
We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.
If, as a patient, relative or visitor, you need any help then please contact our Patient Advice and Liaison Service via email at
This email address is being protected from spambots. You need JavaScript enabled to view it. or phone – 01932 723553.
If you have any difficulties with this website, or for press enquiries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..
Suzanne Rankin, Chief Executive
Travelling to the Trust
Click here for details about travelling to our hospitals, parking, and site maps.
