Positive feedback has a great impact on our staff – it is nice to know that you are doing a good job from the people you care for. Unfortunately, we can not accept gifts but will pass on your kind words.
If you would prefer to make a donation, please visit our fundraising pages.
The Trust is aware that on occasion people may wish to complain about their experiences at Ashford and St Peter’s Hospitals. The Trust takes complaints very seriously and will endeavour to investigate and respond to your concerns professionally and promptly.
We have a leaflet which will give you information about how to go about raising a concern:
If you wish to raise a complaint or compliment the care you or your relative / friend has received please write to:
Ashford and St Peter's Hospitals NHS Foundation Trust
You can download a copy of our complaints procedures via the link below:
- Ashford and St. Peter’s Complaints Procedure
Healthwatch Surrey understands that you might need support to make a complaint about an NHS Service, and is able to provide free, independent support and assistance to people who live in Surrey. We work to ensure people can represent their own interests as far as possible and not to offer advice on how we think an individual should act.
If you would like our help or to find out more, please contact us at:
Telephone: 01483 310 500 (10am-4.30pm Mon-Fri excluding bank holidays)
Or visit our website
The NHS Complaints Procedure and Other Resources