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Ashford and St Peter’s Hospitals Visiting Restrictions - Important COVID-19 Update

To protect patients, visitors and staff, the Trust has taken the decision today (Wednesday 25th March) to immediately restrict visiting to all inpatient areas at Ashford and St Peter’s Hospitals until further notice. Please click here for the answers to frequently asked questions on the new visiting arrangements.

This will reduce the number of people passing through the hospital and offer the maximum opportunity to reduce transmission of COVID-19.

In line with these measures, we have closed off access to our disabled car park. Please be assured we have extra measures in place for emergency access and additional staffing assembled in key locations.

We would like to thank all patients and visitors for their support, patience and co-operation. We appreciate these restrictions and measures will cause concern but our focus is to maintain patient safety and prevent spread of infection.If you’d like further information, please contact the Patient Advice and Liaison Service (PALS) by phone - 01932 723553 or email - This email address is being protected from spambots. You need JavaScript enabled to view it..


Update to Visiting Arrangements at ASPH


Patient Resources

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

For all the latest information including the risk of COVID-19 in the UK, advice for travelers, symptoms of Coronavirus, how it is spread and advice around public places and self-isolation visit the NHS website.

In this section:


Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.


How long to stay at home

  • if you have symptoms of coronavirus, you'll need to stay at home for 7 days
  • if you live with someone who has symptoms, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Read our advice about staying at home.


How to avoid catching and spreading coronavirus (social distancing)

Everyone should do what they can to stop coronavirus spreading.



  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • only travel on public transport if you need to
  • avoid close contact with people who have symptoms of coronavirus
  • work from home, if you can
  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • avoid events with large groups of people
  • use phone, online services, or apps to contact your GP surgery or other NHS services



  • do not touch your eyes, nose or mouth if your hands are not clean
  • do not have visitors to your home, including friends and family


Advice for people at high risk

If you're at high risk of getting seriously ill from coronavirus, there are extra things you should do to avoid catching it.

These include:

  • not leaving your home – you should not go out to do shopping, visit friends or family, or attend any gatherings
  • avoiding close contact with other people in your home as much as possible

Read the full advice on protecting yourself if you're at high risk from coronavirus on GOV.UK.


Who is at high risk?

You may be at high risk from coronavirus if you:

  • have had an organ transplant
  • are having certain types of cancer treatment
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe lung condition, such as cystic fibrosis or severe asthma
  • have a condition that makes you much more likely to get infections
  • are taking medicine that weakens your immune system
  • are pregnant and have a serious heart condition


Pregnancy advice

If you're pregnant and worried about coronavirus, you can get advice about coronavirus and pregnancy from the Royal College of Obstretricians and Gynaecologists.


Outpatient Appointments

Most outpatient appointments will now take place over the telephone or as video clinics. Please do not attend the hospital for your appointment unless explicitly requested to do so.

Most patients will receive a text reminder two days prior to their outpatient appointment, which will confirm what type of appointment they are having. Others will be called directly by the Trust to advise them of the plan.

  • If you have not heard from the hospital two days before your appointment then please call the Specialty Clinic Officer to check the plan. You can find these details here.
  • If you are unable to contact them or have any concerns please call the PALS team on 01932 723553.
  • For more routine enquiries please email the relevant Speciality Clinic Officer.

Please note that it is possible that there may be some variation to planned telephone appointments (within a few days) as in some cases clinicians may try to call earlier if they have capacity to do so. Please do not worry if you miss the call as they will try again at the planned appointment time, unless otherwise notified.

If you have any queries about your appointment please call 01784 884351.


Diagnostic Tests

Routine diagnostic testing has been temporarily stopped in line with national guidance. However please rest assured that each case will be clinically assessed and if it is deemed urgent, including cancer related diagnostics, tests will continue as required. Please do not come to hospital for diagnostic tests unless you are explicitly requested to do so.



COVID-19 Donations

In these worrying times, the generosity of people and businesses from our community has been truly amazing. We are so grateful for all of the contributions and donations that have been made to support our staff.

We are making arrangements to ensure these donations reach the team and vulnerable members of our community; so that you can be sure your generosity is really being put to good use.

We don’t want anyone to put themselves at risk in order to support us, so here are a few pointers if you want to help ... find out more