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Visit our Coronavirus (COVID-19) Resource Centre

COVID-19 (Coronavirus)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Visit our coronavirus webpages for more information.

Keeping you safe when visiting ASPH

As we move into the next stage of the COVID-19 pandemic we are restoring and recovering our services and safety for you and our team remains our absolute priority.

 

Visiting our Hospitals: What you need to know

With this in mind we have made significant changes at our sites in line with government regulations. However we also need your support with these measures too. So please watch our short animation and read our information sheet. Thank you for your support and patience in following the guidance and helping to keep everyone safe.

 

Keeping you safe when visiting ASPH for your outpatients appointment

The majority of outpatient appointments will be virtual – either via telephone or video. We are in the process of moving as many appointments as possible over to a video format using a system called Attend Anywhere. You will receive a letter, phone call or text message to confirm when and how your appointment will take place.

Face-to-face appointments will only take place where they deemed clinically essential and the majority, including imaging appointments, will take place at Ashford Hospital. Please watch this short animation to explain what will happen when you come for your appointment.

 

Ashford and St Peter's Hospitals Response to COVID-19

The video below portrays some of the amazing things that staff did to help us respond to COVID to keep our patients and each other safe.

Wearing Face Masks in our Hospitals

All patients, visitors, and staff are expected to use a new surgical mask issued by the checkpoint teams when they arrive at all hospital sites. If you are wearing your own face covering or mask you will be asked to remove this and use a new mask for the duration of your visit. The mask must cover your mouth and nose and be worn at all times, unless your clinician asks you to remove it.

There are checkpoints by each entrance and you will be asked to use the hand sanitiser provided and have your temperature taken (by a forehead thermometer). On exit, please dispose of the mask in the clinical waste bin provided and sanitise your hands.

It is expected that everyone on the hospital sites wears a mask with the following exceptions, in line with national guidance:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate

Visiting Arrangements for Patients at the End-of-life

We have made some changes to the visiting arrangements for patients at the end-of-life. We are now able to accommodate one nominated visitor for up to one hour each day or two nominated visitors on alternate days during a patients stay. The patient must still be referred and reviewed by the Specialist Palliative Care Team prior to visiting, and visits must be pre-arranged each day with the ward nursing team.

Visiting Arrangements

Other visiting restrictions still remain in place and this is due to the risk COVID-19 continues to present within the community and our hospital and the associated threats of outbreaks with this.

If you have a family member who is a patient with special circumstances – such as learning difficulties, emotional and behavioural difficulties, or dementia, who would really benefit from a visitor then please speak to the ward nursing team and they will advise further.

NHS App and QR Codes
We encourage all patients and visitors over the age of 16 who live in England or Wales to download and use the NHS Covid-19 tracing app. It’s the fastest way of knowing when you’re at risk from coronavirus. The quicker you know, the quicker you can alert your loved ones, and your community.

There is no need to change any of the settings on the app when you enter the hospital sites.

We have placed a number of posters with QR codes in specific areas of the Trust. Where you see these posters please use the ‘Venue Check-in’ function of the app and scan the bar code.

For more information please visit www.covid19.nhs.uk.

Thank you for your support.

COVID-19 Information Pages
For more information about COVID-19 and how our services have changed (including the new visiting requirements), please click here.

 

Putting Patients First

Saint Peters Emergency Department - Click here to find out more about our Emergency Department at Saint Peter's

Emergencies

Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E.

 

Outpatients Sign - Click here to find out more about our Outpatient Departments

Outpatients

If you need to change or cancel your appointment please give us as much notice as possible by calling the appointments centre on 01932 723831 / 01784 884351 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Suzanne Rankin and Patient - Click here to find out more about our daycase and inpatient services

Staying in hospital

We aim to make your stay in hospital as comfortable as possible. Click here to find out more about coming into hospital and what you will need to bring with you.

Click here for our visiting times and ward details.

 

Bathing a Newborn Child - Click here to find out more about our maternity services

Maternity

We hope you will choose our hospital to have your baby. With the recent addition of our new Abbey Birth Centre we can now offer the widest range of services, for women with uncomplicated pregnancies to the full services of our early pregnancy unit and neonatal intensive care unit.

 

Family in Main Reception - Click here to find out more about leaving hospital

Leaving hospital

The aim of these pages are to give you support and information on your discharge from hospital. Find out more on our leaving hospital pages as well as details on Think Home First.

 

Two Clinicians - Click here to find out more about how you can leave your feedback about the Trust

Your feedback

There are a number of ways that you can give your opinion about the care provided by the Trust. Whether you are a patient, visitor, or member of the public, all views are important to us.

 

We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.

We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you. If you want to find out more about the Trust and our hospitals, please click here.

We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.

If, as a patient, relative or visitor, you need any help then please contact our Patient Advice and Liaison Service via email at
This email address is being protected from spambots. You need JavaScript enabled to view it. or phone – 01932 723553.

Please This email address is being protected from spambots. You need JavaScript enabled to view it. our Appointment Centre for outpatient enquiries (or call 01932 723831 / 01784 884351).

If you have any difficulties with this website, or for press enquiries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Suzanne Rankin, Chief Executive

 

Travelling to the Trust

Click here for details about travelling to our hospitals, parking, and site maps.

A map of Ashford Hospital - click here to find out moreA map of Saint Peter's Hospital - click here to find out more

 

Visit our Coronavirus (COVID-19) Resource Centre

COVID-19 (Coronavirus)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Visit our coronavirus webpages for more information.

Donations

Please click here for more information about making a donation to the Trust.

Latest News

News Article - Sean Fitzpatrick - Click here to find out more

COVID-19 patient Sean Fitzpatrick returns home after eight months in hospital

We are delighted to be able to share the story of Sean Fitzpatrick, who this week has been discharged after spending eight months in hospital at St Peter’s and the Bradley Unit in Woking.

News Article - MSK Physiotherapy Team - Click here to find out more

MSK Physiotherapy Team are announced as regional winners in NHS Parliamentary Awards

The Musculoskeletal (MSK) Physiotherapy Team at Ashford and St Peter’s Hospitals NHS Foundation Trust have been named the South East regional winner for The Future NHS Award category in the NHS Parliamentary Awards.

News Article - Holly and Dexter - Click here to find out more

St Peter’s Hospital lights up the Abbey Wing purple for World Prematurity Day

Tuesday 17th November 2020 was World Prematurity Day, a day which aims to raise global awareness of premature birth and highlight the impact that it can have on families. Around one in 13 babies born in the UK will be born prematurely.

Chief Executive's Message

Our Main Effort

This week I’d like to reflect on what is happening across the Trust and how we prioritise what we do in these exceptionally busy times. I am sure, like myself and my colleagues in the executive team, many of you will feel a bit pulled in different directions at the moment ... read this week's message

Choose Well

This autumn and winter, if you’re not feeling well and over the counter medicines are not helping, don’t wait for it to get worse – speak to your GP and avoid a trip to hospital. Find out more about finding the right services in our area.

 

Book your Blood Test Online

Ashford and St Peter’s Hospitals have introduced an online booking option for blood tests, giving patients the ability to book in advance at a time that is convenient to them. This has not replaced the current walk in service, it is in addition to this to help reduce waiting times and minimise delays for patients ... find out more.

 

Our CQC Report

Find out more about out CQC rating by clicking here

Ashford and St Peter’s Hospitals NHS Foundation Trust has retained their rating of ‘Good’ by the Care Quality Commission (CQC) for the second consecutive time ... read more