We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.
We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you.
If you want to find out more about the Trust and our hospitals, please click here.
We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.
If, as a patient, relative or visitor, you have any concerns please contact our Patient Advice and Liaison Service via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or phone – 01932 723553.
Please This email address is being protected from spambots. You need JavaScript enabled to view it. our Appointment Centre for outpatient enquiries (or call 01932 723831 / 01784 884351).
If you have any difficulties with this website, or for press enquiries, please email
This email address is being protected from spambots. You need JavaScript enabled to view it..
Suzanne Rankin, Chief Executive
Hospital SwitchboardsIf you need to contact a department or ward then please call our main switchboard: 01784 884488 (Ashford Hospital) |
Our CQC Rating
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Our Roadmap
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COVID-19 Resources
Visit our coronavirus webpages for details of our service changes. For more information about COVID-19, please visit the NHS website |
Road Map for ASPH Visiting
We are pleased to announce that visitors are allowed into St Peter’s site in a controlled manner. The roadmap highlights the changes for each of the patient groups.
There is a dedicated telephone line manned by a volunteer for visitors to book a time to see their loved one. This telephone line is manned Monday to Friday 9.30am - 4pm and Saturday and Sunday 10am - 4pm. The number is 01932 723318.
If any visitors need to book a visiting slot outside of those hours they will need to contact the relevant ward direct. (Please click here for list of ward numbers).
Any patients who have a registered carer may have a daily visit of up to 1 hour. This includes the patient groups of learning difficulties and severe dementia. Remaining Adult inpatients may have 3 visits per week for 1 hour and this will be one visitor only per session, but can be a different person each time. No children or babies will be allowed.
There is one slot available every day for each bed / patient.
Children’s wards, maternity, A&E and ITU are managing the situation locally as highlighted in the roadmap.
Ashford hospital will not be allowing inpatient visiting at the moment, except for Wordsworth Ward and Chaucer Ward. Please phone 01784 884488 if you are enquiring about a patient.
This situation will be constantly reviewed and further visiting changes may occur depending on Covid incidence within our community and also transmission rates.
Many thanks,
Andrea Lewis RRC
Chief Nurse
Infection Prevention Control Guidelines and Visiting
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In line with national guidance, our infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors. |
It’s #NotTooMuchToMask
As a Trust, we are supporting the national #NotTooMuchToMask campaign which aims to encourage us all to continue to be cautious, despite lockdown and legal restrictions being lifted. The campaign focuses on asking everyone to continue to wear facemasks when in public, maintain good hand hygiene, keep areas well ventilated and to meet outside where possible, to undertake contract tracing and of course to take up the offer of both doses of the vaccination.
We continue to maintain best IPC practice across all areas of the hospital sites, not just wards and clinics, in line with national guidance.
Watch our video on Infection Prevention Control Measures and Visiting Restrictions.
Please visit our Coronavirus pages for more detail about our current guidelines.
Putting Patients First
Emergencies
Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E. We also have a new Urgent Care Centre.
Outpatients
If you need to change or cancel your appointment please give us as much notice as possible by calling the appointments centre on 01932 723831 / 01784 884351 or email
This email address is being protected from spambots. You need JavaScript enabled to view it..
Maternity
We hope you will choose our hospital to have your baby. With the recent addition of our new Abbey Birth Centre we can now offer the widest range of services, for women with uncomplicated pregnancies to the full services of our early pregnancy unit and neonatal intensive care unit.
Your Care, Your Voice
Staying in Hospital
We aim to make your stay in hospital as comfortable as possible. Click here to find out more about coming into hospital and what you will need to bring with you.
Click here for our visiting times and ward details.
Leaving Hospital
The aim of these pages are to give you support and information on your discharge from hospital.
Find out more on our leaving hospital pages as well as details on Think Home First.
Your Feedback
There are a number of ways that you can give your opinion about the care provided by the Trust.
Whether you are a patient, visitor, or member of the public, all views are important to us.
Latest News
In 2017, the All-Party Parliamentary Group on Arts, Health and Wellbeing published a report titled Creative Health: The Arts for Health and Wellbeing, which gave evidence of the positive impact creative and cultural activities can have on health and wellbeing.
Suzanne Rankin announces new role
Suzanne Rankin, Chief Executive of Ashford and St Peter’s Hospitals NHS Foundation Trust has announced she is to leave the Trust in January to take on the role as Chief Executive of Cardiff and Vale University Health Board (CVUHB).
Transforming training through Virtual Reality
Ashford and St Peter’s Hospitals NHS Foundation Trust is one of the first hospitals in Surrey to launch a Virtual Reality (VR) training and education resource.
Useful Resources
Choose Well
This spring, if you’re not feeling well and over the counter medicines are not helping, don’t wait for it to get worse – speak to your GP and avoid a trip to hospital.
Find out more about finding the right services in our area.
Book your Blood Test Online
Ashford and St Peter’s Hospitals have introduced an online booking option for blood tests, giving patients the ability to book in advance at a time that is convenient to them.
This helps reduce waiting times and minimise delays for patients ... find out more.
Travelling to the Trust
Click here for details about travelling to our hospitals, parking, and site maps.
How you can get involved
ASPH Charity
Ashford and St Peter's Hospitals' Charity (number 1058567) exists to enhance the facilities, and provide equipment that is above and beyond what the NHS can currently provide.
