We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.
We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you. If you want to find out more about the Trust and our hospitals, please click here.
We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.
If, as a patient, relative or visitor, you have any concerns please contact our Patient Advice and Liaison Service via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or phone – 01932 723553.
Please This email address is being protected from spambots. You need JavaScript enabled to view it. our Appointment Centre for outpatient enquiries (or call 01932 723831 / 01784 884351).
If you have any difficulties with this website, or for press enquiries, please email
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Suzanne Rankin, Chief Executive
Hospital Switchboards
If you need to contact a department or ward then please call our main switchboard on 01784 884488 (Ashford Hospital) or 01932 872000 (St Peter's Hospital).
Our CQC Rating
COVID-19 is an illness that can affect your lungs and airways. It's caused by a virus called coronavirus.
Visit our coronavirus webpages for details of our service changes.
For more information about Coronavirus (COVID-19), please visit the NHS website:
www.nhs.uk/conditions/coronavirus-covid-19
COVID-19 Management and New Measures
We have put in place a number of measures that will enable us to prioritise how we provide care, enabling us to focus on those patients who are critically ill.
These measures include:
- Postponing some routine and non-urgent elective procedures and operations.
- Continuing to prioritise those who need urgent and cancer care.
- Working together as a system with partners, to enable additional bed capacity, deployment of staff, as well as timely and safe discharge of our patients into the community, to support our Covid-19 response.
- Moving more of our outpatient services to virtual appointments to reduce the need for patients to come to our sites, which in turn reduces the risk of increasing levels of Covid-19 transmission.
We would like to thank the public for their support at this time, and remind people to follow the national guidance to reduce the spread of Covid-19; this will help protect our families, keep frontline services running and save lives.
Click here to watch our short video explaining the new measures or visit our COVID-19 resource centre.
Putting Patients First
Emergencies
Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E.
Outpatients
If you need to change or cancel your appointment please give us as much notice as possible by calling the appointments centre on 01932 723831 / 01784 884351 or email
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Maternity
We hope you will choose our hospital to have your baby. With the recent addition of our new Abbey Birth Centre we can now offer the widest range of services, for women with uncomplicated pregnancies to the full services of our early pregnancy unit and neonatal intensive care unit.
Your Care, Your Voice
Staying in Hospital
We aim to make your stay in hospital as comfortable as possible. Click here to find out more about coming into hospital and what you will need to bring with you.
Click here for our visiting times and ward details.
Leaving Hospital
The aim of these pages are to give you support and information on your discharge from hospital.
Find out more on our leaving hospital pages as well as details on Think Home First.
Your Feedback
There are a number of ways that you can give your opinion about the care provided by the Trust.
Whether you are a patient, visitor, or member of the public, all views are important to us.
Latest News
Changes to Site Traffic Management
As you may be aware we are currently constructing two new wards in the car park next to the Rowley Bristow Unit. This will necessitate a large number of very wide prefabricated sections being brought onto the Hospital grounds by lorries, each lorry will take up most of the width of the estate roads to get to its destination. Once at the building site the loads will be lifted into position by crane and only one lorry will attend the hospital at any one time.
On Monday 1st March, we held our first-ever Ashford and St Peter’s Hospitals (ASPH) New Year’s Honours List awards ceremony. Individuals and teams at the Trust were recognised for their hard work and effort with awards in categories such as ‘Passion for Excellence’, ‘Unsung Hero’ and ‘Inspiring Leader’, and all of which were nominated by colleagues at ASPH.
Due to the ongoing COVID-19 pandemic, the Trust has introduced a number of measures which include visiting restrictions (except in some circumstances). This is part of our Infection Prevention and Control strategy to minimise footfall on site and to help reduce transmission of the virus across the hospitals to protect patients and staff.
Useful Resources
Choose Well
This spring, if you’re not feeling well and over the counter medicines are not helping, don’t wait for it to get worse – speak to your GP and avoid a trip to hospital.
Find out more about finding the right services in our area.
Book your Blood Test Online
Ashford and St Peter’s Hospitals have introduced an online booking option for blood tests, giving patients the ability to book in advance at a time that is convenient to them.
This helps reduce waiting times and minimise delays for patients ... find out more.
Travelling to the Trust
Click here for details about travelling to our hospitals, parking, and site maps.
How you can get involved
ASPH Charity
Ashford and St Peter's Hospitals' Charity (number 1058567) exists to enhance the facilities, and provide equipment that is above and beyond what the NHS can currently provide.
In these worrying times, the generosity of people and businesses from our community has been truly amazing. We are so grateful for all of the contributions and donations that have been made to support our staff.
