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Accessible Information Standard (AIS)

AIS states that there is a legal requirement for patients, service users, carers, and parents with a disability, impairment or sensory loss to receive accessible information and that they should:

Easy Read Be able to contact, and be contacted by services in accessible ways, e.g. via email.
Large Print Receive information and correspondence in formats they can read and understand, e.g. in audio, braille, easy read or large print.
British Sign Language Be supported by a communication professional at appointments if this is needed to support conversation, e.g. a British Sign Language interpreter.
Braille Get support from health and care staff and organisations to communicate, e.g. to lip-read or use a hearing aid.
Email or SMS text Please contact PALS, Patient Advice and Liaison Service, on 01932 723553 or This email address is being protected from spambots. You need JavaScript enabled to view it. for further information.


Accessibility Statement

This accessibility statement applies to (it can also be reached via or via http or https).

This website is run by Ashford and St Peter's Hospitals NHS Foundation Trust. We want as many people as possible to be able to use this website.


Recite Me - Web Accessibility and Language Toolbar

We’re pleased to share that as part of the Accessible Information Standard (AIS), we have added the Recite me web accessibility and language toolbar to our website to help make the content accessible and inclusive for as many people as possible. This is done by using innovative technology that makes our site more accessible via a unique range of features on all devices.



Relevant up-to-date information regarding access to Ashford Hospital can be found at:

For St Peter's Hospital, information can be found here:


Enquiries and Feedback about Care

If you would like to discuss your relative or friend’s care with a doctor, please ask the Ward Sister, Matron or Nurse in Charge and we will arrange this for you.

You can also discuss matters with our Patient Liaison and Advice Service (PALS) or leave feedback about our staff and services.


Guide to using Recite Me

Please see below for a quick guide on how to use some of the Recite me functions on the Ashford and St Peter’s website.