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Visiting Information

Infection Control Procedures and Visiting Restrictions


Road Map for ASPH Visiting from Monday 17th May

The Government Roadmap is on track and planned Step 3 easements will go ahead on 17 May. The data shows that the government’s “four tests” for easing restrictions have been met.

We are pleased to announce that visitors will be allowed into St. Peter’s site in a controlled manner from Monday 17 May 2021. The roadmap highlights the changes for each of the patient groups.

There will be a dedicated telephone line manned by 1 volunteer for visitors to book a time to see their loved one. This telephone line will be manned Monday to Friday 9.30am - 4pm and Saturday and Sunday 10am - 4pm. The number is 01932 723318. If any visitors need to book a visiting slot outside of those hours they will need to contact the relevant ward direct. See below for a list of ward numbers.


View our roadmap

View our roadmap


Any patients who have a registered carer may have a daily visit of up to 1 hour. This includes the patient groups of learning difficulties and severe dementia. Remaining Adult inpatients may have 3 visits per week for 1 hour and this will be one visitor only per session, but can be a different person each time. No children or babies will be allowed.

There is one slot available every day for each bed/patient.

Children’s wards, maternity, A&E and ITU are managing the situation locally as highlighted in the roadmap.

Ashford hospital will not be allowing inpatient visiting at the moment, except for Wordsworth Ward and Chaucer Ward. Please phone 01784 884488 if you are enquiring about a patient.

This situation will be constantly reviewed and further visiting changes may occur depending on Covid incidence within our community and also transmission rates.

Many thanks,

Andrea Lewis RRC
Chief Nurse


Wearing Face Masks in our Hospitals

All patients, visitors, and staff are expected to use a new surgical mask issued by the checkpoint teams when they arrive at all hospital sites. If you are wearing your own face covering or mask you will be asked to remove this and use a new mask for the duration of your visit. The mask must cover your mouth and nose and be worn at all times, unless your clinician asks you to remove it.

There are checkpoints by each entrance and you will be asked to use the hand sanitiser provided and have your temperature taken (by a forehead thermometer). On exit, please dispose of the mask in the clinical waste bin provided and sanitise your hands.

It is expected that everyone on the hospital sites wears a mask with the following exceptions, in line with national guidance:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate


Changes to the visiting arrangements for patients at the end-of-life

We have made some changes to the visiting arrangements for patients at the end-of-life. We are now able to accommodate one nominated visitor for up to one hour each day or two nominated visitors on alternate days during a patients stay. The patient must still be referred and reviewed by the Specialist Palliative Care Team prior to visiting, and visits must be pre-arranged each day with the ward nursing team.



Ashford Hospital

Ward Type Location Direct Dial Number
Chaucer Ward Medical Ground Floor,
Main Entrance
01784 884003

Day Surgery Unit

Surgical Ground Floor,
Outpatients Entrance
01784 884127
Dickens Ward Surgical First Floor,
Main Entrance
01784 884004
Elliot Ward Surgical   01784 884575 
Wordsworth Ward Medical   01784 884008


St Peter’s Hospital

Ward Type Location Direct Dial Number
Ash Ward (and School) Paediatrics Level 3,
Duchess of Kent Wing
01932 722714
Aspen Ward Medical Level 4,
Duchess of Kent Wing
01932 723907
Birch Acute Cardiac Unit (BACU) Medical Level 4,
Duchess of Kent Wing
01932 722012
Cedar Ward Medical Level 4,
Duchess of Kent Wing
01932 722003
Cherry Ward (Older Persons Ward) Medical Level 3,
Duchess of Kent Wing
01932 722935
Chestnut Ward Medical Level 4,
Duchess of Kent Wing
01932 726708
Clinical Assessment Unit (CAU) Emergency   01932 722010
Discharge Lounge Discharge Level 3,
Main Building
01932 722933
Endoscopy Unit Surgical Level 3,
Outpatients Block
01932 726575
Falcon Ward Surgical Level 2,
Abbey Wing
01932 722287
Heron Ward Surgical   01932 723267
Holly Ward Medical Level 4,
Duchess of Kent Wing
01932 723257
ICU Critical Care Level 3,
Duchess of Kent Wing
01932 722135
Joan Booker Maternity / Child Health Level 1,
Abbey Wing
01932 722291
Kingfisher Ward Surgical Level 2,
Abbey Wing
01932 722380
Labour Ward Maternity Abbey Wing 01932 722663
Maple Ward Medical Level 3,
Duchess of Kent Wing
01932 723137
May Ward Medical Level 4,
Duchess of Kent Wing
01932 722014
Neonatal Intensive Care Unit (NICU) Children Level 3,
Abbey Wing
01932 722667
Oak Ward (and Little Oaks) Children/day Unit Level 3,
Duchess of Kent Wing
01932 722016
Robin Ward Surgical Duchess of Kent Wing 01932 723941
01932 722932
Swan Ward Orthopaedic Abbey Wing 01932 723220
Swift Ward Medical   01932 722201
Willow Ward Medical   01932 723079


Woking Community Hospital

Ward Type Location Direct Dial Number
Bradley Unit Medical   01483 846344


Click here for access guides to Ashford and St Peter's Hospitals or the follow the ward links above.


Getting to the Trust

For visitors traveling from outside our local area, you may want to visit our getting here or view information about local accommodation.


What you can do for us

We would like to ask for your help in limiting visitors wherever possible to no more than two at a time, and to only bring children who are under 10 years old where really necessary.



  • use the hand gel when entering and leaving the ward
  • respect other patients and keep noise to a minimum
  • no more than two visitors at the bedside and only bring young children if you really need to
  • help us minimise infection – don’t visit if you are unwell, use the chairs and please don’t sit on a patient’s bed
  • do not use mobile telephones, cameras etc in patient areas
  • only bring in essential items for patients to keep areas clutter free
  • do not bring in flowers for patients (but fruit, chocolate and biscuits are fine)
  • do not use physical violence, verbal aggression or threatening behaviour towards staff as this will not be tolerated
  • your relative or friend may have agreed for you to ask questions about their condition or treatment – if you wish to speak to a member of staff please ask at the start of your visit so this can be arranged.