To Our Children’s Physiotherapy Families
We are writing to you openly and honestly about the current pressures facing our Children’s Physiotherapy Service.
Over recent months, we have seen a significant increase in appointments that are either rescheduled at short notice or not attended. As a result, our waiting list is growing, and some children are waiting longer than we would like to begin their treatment with physiotherapy.
We understand that family life is busy and that unexpected events happen. Illness, school commitments, transport difficulties, and work schedules can all affect attendance. We truly appreciate the many families who make great efforts to attend regularly and on time.
However, when appointments are missed or changed at short notice, it is often too late for us to offer that slot to another child. This means valuable clinical time is lost, and progress may be delayed not only for your child but for others who urgently need support.
We are asking for your help to support the service and, most importantly, the children who rely on it:
Please attend your scheduled appointments whenever possible.
- If you need to rearrange, contact us as early as you can so we can offer the time slot to another family.
- When booking an appointment, please be confident you will be able to attend.
- If you are unsure of your availability, we would prefer that you do not book an appointment until you are confident that you can attend.
- If physiotherapy is no longer required, please let us know promptly.
To ensure fairness to all families waiting for support, please be aware that if appointments are rescheduled more than once or not attended, we may discharge your child. This allows us to offer those appointments to other children who are waiting.
By working together, we can reduce waiting times, make the best use of our clinical capacity, and ensure that children receive timely, effective care.
Thank you for your understanding, cooperation, and continued support. We remain committed to providing high-quality physiotherapy services to all the children and families who need us.
To discuss your appointments with our admin team – please contact
Yours sincerely,
Gemma Frisby
Clinical Lead for Children's Physiotherapy
On behalf of the Children’s Physiotherapy Team
