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Our Wards

Ashford and St Peter’s Hospitals Visiting Restrictions - Important COVID-19 Update

To protect patients, visitors and staff visiting restrictions will remain in place to most areas at Ashford and St Peter’s Hospitals until further notice. Please click here for the answers to frequently asked questions on the visiting arrangements.

 

For guides to each hospital, please click on the links below:

 

We have introduced these measures to reduce the number of people passing through the hospital sites and offer the maximum opportunity to reduce transmission of COVID-19.

In line with these measures, we have closed off access to our disabled car park and this space is temporarily being used for ambulances arriving at the Emergency Department.

We would like to thank all patients and visitors for their support, patience and co-operation. We appreciate these restrictions and measures will cause concern but our focus is to maintain patient safety and prevent spread of infection.

 

COVID-19 - ASPH visiting restrictions and IPC measures for outpatients

In December 2021, we announced that visiting restrictions were introduced at Ashford and St Peter’s Hospitals due to the emergence of the Omicron variant and the rise in Covid cases. These measures were put in place to reduce footfall within our hospital sites and to help minimise the risk of transmission to protect patients and the team.

We also introduced a new Infection Prevention and Control (IPC) measure for all members of the public to undertake a lateral flow test no more than 48 hours before entering any of our hospital sites, which includes visitors and outpatients.

These changes mean that visiting is no longer permitted for adult inpatients at Ashford or St Peter’s hospitals, unless they have a registered carer or are end of life. Details of situations and departments where visiting is permitted can be seen in this graphic.

Children’s wards, maternity, A&E and ITU are managing the situation locally, so for more specific guidance, queries or information, please speak with the relevant department.

For situations where visiting is permitted, there is a dedicated telephone line manned by a volunteer, for visitors to book a time to see their loved one - the number is 01932 723318. The visiting booking line is open Monday to Friday, 09:30 - 1600. If any visitors need to book a visiting slot outside of those hours, they will need to contact the relevant ward directly.

We understand how difficult this will be, so we have set up some initiatives to allow family and friends to keep in contact with inpatients:

  • Send a message of love and support: email your letters and photos for a loved one in our hospitals to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will make every effort to ensure they receive them. Please include the patient’s name and ward they are on.
  • Inpatient item drop off, St Peter’s: if you would like to deliver items for a loved one who is an inpatient at St Peter’s, please bring these items in a labelled bag to the Main Reception at St Peter’s Hospital. The Front of House team will then arrange for a porter to deliver them to the ward. We cannot accept items that are delivered to any other entrance.
  • Patient enquiries, Ashford: if you would like to enquire about a patient who is currently receiving inpatient treatment at Ashford, please call 01784 884488.

This situation will be constantly reviewed and further visiting changes may occur depending on Covid-19 incidence within our community and also transmission rates.

Please watch this short video for more information.

Thanks for your continued support and cooperation.

Andrea Lewis RRC
Chief Nurse

 

Ashford Hospital

Ward Type Location Direct Dial Number
Chaucer Ward Medical Ground Floor,
Main Entrance
01784 884003

Day Surgery Unit

Surgical Ground Floor,
Outpatients Entrance
01784 884127
Dickens Ward Surgical First Floor,
Main Entrance
01784 884004
Elliot Ward Surgical   01784 884575 
Wordsworth Ward Medical   01784 884008

 

St Peter’s Hospital

Ward Type Location Direct Dial Number
Ash Ward (and School) Paediatrics Level 3,
Duchess of Kent Wing
01932 722714
Aspen Ward Medical Level 4,
Duchess of Kent Wing
01932 723907
Birch Acute Cardiac Unit (BACU) Medical Level 4,
Duchess of Kent Wing
01932 722012
Cedar Ward Medical Level 4,
Duchess of Kent Wing
01932 722003
Cherry Ward (Older Persons Ward) Medical Level 3,
Duchess of Kent Wing
01932 722935
Chestnut Ward Medical Level 4,
Duchess of Kent Wing
01932 726708
Clinical Assessment Unit (CAU) Emergency   01932 722010
Discharge Lounge Discharge Level 3,
Main Building
01932 722933
Endoscopy Unit Surgical Level 3,
Outpatients Block
01932 726575
Falcon Ward Surgical Level 2,
Abbey Wing
01932 722287
Heron Ward Surgical   01932 723267
Holly Ward Medical Level 4,
Duchess of Kent Wing
01932 723257
ICU Critical Care Level 3,
Duchess of Kent Wing
01932 722135
Joan Booker Maternity / Child Health Level 1,
Abbey Wing
01932 722291
Kingfisher Ward Surgical Level 2,
Abbey Wing
01932 722380
Labour Ward Maternity Abbey Wing 01932 722663
Maple Ward Medical Level 3,
Duchess of Kent Wing
01932 723137
May Ward Medical Level 4,
Duchess of Kent Wing
01932 722014
Neonatal Intensive Care Unit (NICU) Children Level 3,
Abbey Wing
01932 722667
Oak Ward (and Little Oaks) Children/day Unit Level 3,
Duchess of Kent Wing
01932 722016
Robin Ward Surgical Duchess of Kent Wing 01932 723941
01932 722932
Swan Ward Orthopaedic Abbey Wing 01932 723220
Swift Ward Medical   01932 722201
Willow Ward Medical   01932 723079

 

Woking Community Hospital

Ward Type Location Direct Dial Number
Bradley Unit Medical   01483 846344

 

Click here for access guides to Ashford and St Peter's Hospitals or the follow the ward links above.

 

Wearing Face Masks in our Hospitals

All patients, visitors, and staff are expected to use a new surgical mask issued by the checkpoint teams when they arrive at all hospital sites. If you are wearing your own face covering or mask you will be asked to remove this and use a new mask for the duration of your visit. The mask must cover your mouth and nose and be worn at all times, unless your clinician asks you to remove it.

There are checkpoints by each entrance and you will be asked to use the hand sanitiser provided and have your temperature taken (by a forehead thermometer). On exit, please dispose of the mask in the clinical waste bin provided and sanitise your hands.

It is expected that everyone on the hospital sites wears a mask with the following exceptions, in line with national guidance:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate

 

Lateral Flow Testing for Members of the Public

We currently have a number of Infection Prevention and Control measures in place within Ashford and St Peter’s Hospitals. To help prevent the spread of Covid-19 within our hospitals we ask that all members of the public undertake a lateral flow test no more than 48 hours before coming into the hospital. This is to help keep patients, visitors, and our team as safe as possible.