What can I expect from my appointment?
- Appointments times can vary in their length depending on the injury and required rehabilitation.
- We operate initial appointments face to face or via Video or Phone.
- If your appointment is face to face:
- Please ensure you allow time to arrive at your appointment before the appointment start time. If you are late, you may not be seen.
- Please check in using the self-check-in machine in the corridor outside the Hand Therapy door so your therapist knows you have arrived.
- If your appointment is virtual (video or telephone) please ensure you are in a quiet and private space
- If your appointment is via video please see the following video for how to set this up: please see the following video How to Use Attend Anywhere
- If a virtual appointment is not feasible due to technological or physical reasons, please contact Ashford Hand Therapy on 01784 884043
- If your appointment is a telephone call please have your phone on you. Please be aware that your therapist will call you from a blocked number.
- If you and your clinician agree there is a clinical need for further appointments, this will be organised.
- Please make sure prior to the appointment we have the most up-to-date contact details for you e.g. phone number and email address.
- Appointments can take place between the hours of 08:00 and 16:00, Mondays to Fridays.
- Please ensure that all our staff are treated with respect during your appointments.
Education and Rehabilitation
- Either as your initial appointment, or subsequent to your initial appointment, you may be invited to attend a group class. This class will be focused around education and support to manage your condition. If further appointments are required after the class, these will be arranged for you.
How can we help?
Following a thorough verbal and physical assessment of your presenting symptoms, your Hand Therapist will develop a personalised treatment and management plan tailored to your needs.
This may include:
- Advice and education: Understanding your condition is fundamental to your recovery. We aim to provide clear information about your diagnosis, expected healing times and practical strategies to help manage symptoms and support your return to daily activities.
- Exercise programmes: Exercises are often central to rehabilitation and may focus on improving movement, strength, dexterity and overall function. Programmes are tailored to your needs and goals and can be adapted as you progress.
- Splinting and orthoses: We may provide custom-made or off-the-shelf splints to protect healing structures, support joints, manage pain or improve hand function.
- Scar management and oedema control: Advice and techniques to promote tissue healing, reduce swelling and minimise stiffness following injury or surgery.
- Manual therapy techniques: Hands-on techniques may be used where appropriate to improve joint mobility and soft tissue flexibility. These are typically used alongside education and exercise rather than as a sole treatment.
- Functional rehabilitation: We focus on helping you return to meaningful activities - whether this is self-care, work duties, hobbies or sport.
Our aim is to support you in regaining confidence, independence and the best possible outcome for your hand and upper limb health.
Staying safe during your visit
Learn about our strict infection prevention measures, including mask guidelines and visitor protocols, to ensure the health and safety of everyone in our hospitals.
Accessibility needs and requirements
We strive to make our services accessible to all. Find detailed guides and resources to navigate our hospital sites with ease, whether you need help with parking, lifts, or accessible facilities.
Patient Transport
If medical conditions make it difficult to travel to the hospital, explore options for non-emergency transport, eligibility criteria, and how to get support with travel costs.
- Spelthorne Volunteer Drivers Website Contact: Call 07817 926736 (open Monday-Friday, 10:00 AM - 12:00 PM) or visit the website
- Woking Good Neighbours (Maybury, Sheerwater, Central Woking) Helpline: 07500 376394 - Monday to Friday (please leave a message and someone will respond with 24 hours).. New clients will need to complete an assessment before making a request.
- Care in Egham and District - A local charity supporting local people (Egham, Englefield Green, Thorpe, Virgina Water), 07388 129 242 (phone is staffed 09:00 and 12:00 on weekdays only).
Car parking
Discover parking options at our hospitals, including details on rates, concessions, and disabled parking for your convenience.
Students
We may have therapy students on placements who will be supervised by a senior therapist.
