Your Appointment

• Initial appointments are up to 45 minutes in duration and follow ups are 30 minutes.
   
• We operate initial appointments face to face or via Video or Phone *.
   
• If your appointment is face to face:
   
  • Please ensure you allow time to arrive at your appointment before the appointment start time. If you are late, you may not be seen.
     
  • Please check in using the self check-in machine in the physiotherapy reception so your physiotherapist knows you have arrived. If your appointment is in one of the community gyms, the reception staff will be able to tell you where to wait.
     
• If your appointment is virtual (video or telephone) please ensure you are in a quiet and private space
   
• If your appointment is via video please see “Your video appointment (Attend Anywhere)” section.
   
• If your appointment is a telephone call please have your phone on you. Please be aware that your physiotherapist will call you from a blocked number.
   
• During your first appointment:
   
  • Your physiotherapist will discuss the history/nature of your problem and the effects this may be having on your day to day life.
     
  • They may ask you to perform some movements or tests to help build a picture of your problem.
     
  • At the end of the appointment the Physiotherapist with discuss treatment options with you to help you work towards your patient specific goals.
     
  • Please note that patients may be required to remove appropriate items of clothing to assist with the diagnosis and subsequent intervention.
     
  • We may also have physiotherapy students on placements who will be supervised by a senior physiotherapist.
     
• If you and your clinician agree there is a clinical need for further appointments, this will be organised.
   
• Please make sure prior to the appointment we have the most up-to-date contact details for you e.g. phone number and email address.
   
• Appointments can take place between the hours of 07:00 and 17:30, Mondays to Fridays.
   
• Please ensure that all our staff are treated with respect during your appointments.
   

* If this is not feasible due to technological or physical reasons, please contact Ashford Physiotherapy Department: 01784 884484 or Woking Physiotherapy Department: 01932 722711.

Staying safe during your visit

Learn about our strict infection prevention measures, including mask guidelines and visitor protocols, to ensure the health and safety of everyone in our hospitals.

Accessibility needs and requirements

We strive to make our services accessible to all. Find detailed guides and resources to navigate our hospital sites with ease, whether you need help with parking, lifts, or accessible facilities.

Patient Transport

If medical conditions make it difficult to travel to the hospital, explore options for non-emergency transport, eligibility criteria, and how to get support with travel costs.

• Spelthorne Volunteer Drivers Website Contact: Call 07817 926736 (open Monday-Friday, 10:00 AM - 12:00 PM) or visit the website
   
• Woking Good Neighbours (Maybury, Sheerwater, Central Woking) Helpline: 07500 376394 - Monday to Friday (please leave a message and someone will respond with 24 hours).. New clients will need to complete an assessment before making a request.
   
• Care in Egham and District - A local charity supporting local people (Egham, Englefield Green, Thorpe, Virgina Water), 07388 129 242 (phone is staffed 09:00 and 12:00 on weekdays only).

   

  Car parking

  Discover parking options at our hospitals, including details on rates, concessions, and disabled parking for your convenience.

   

  Students

  We may have therapy students on placements who will be supervised by a senior therapist.